Shipping & returns

Shipping (Australia only)

We ship inside Australia only. International orders are not available.

• Flat shipping A$12.00 per order
• Shipping waived when the kit subtotal reaches A$80.00
• Paid orders are packed by hand from Baldivis, WA. We cut the foam to your artwork sizes, then post Australia-wide (A$12.00, free from A$80.00). We will email you from hello@smartpacking.com.au with timing once we have booked the cut.

Custom foam — measurements and cancelling

We cut the foam to the measurements you give us (or that follow from the size you chose on the site). That foam is made for your order and is not resold.

• Wrong measurement entered by you (for example depth or frame left out) — that is on you. We can still help you work out the next size if you need to reorder.
• Cancel before we cut — email hello@smartpacking.com.au before cutting starts and we will cancel and refund.
• After cutting starts — there is no change-of-mind or cancel-for-convenience refund. Quality faults are still covered (see below).

We do not offer a general “unused kit / change of mind” return window.

If something is wrong (our cut, quality, damage)

Email hello@smartpacking.com.au as soon as you can with:

• Your order email / order number
• Clear photos of the issue (and the packing label if the carton was damaged)

We cover faults such as:

• Foam cut to the wrong size because of a mistake on our side
• Foam or box quality problems
• Other quality issues with the kit as supplied
• Damage on arrival where that sits with us / transit to you

For a recognised fault we will arrange a replacement or a refund of the kit purchase price, and shipping where that is fair. You should not have to pay return postage when a fault with the product is recognised.

Return postage

• Customer pays return postage unless a fault with the product is recognised
• Smart Packing covers return postage (or does not make you eat it) when a fault is recognised

What we do not cover

• Change of mind after cutting has started
• Wrong measurements entered by you
• Wear and tear after you have used the kit to pack and ship artwork
• Damage after the kit has been delivered in good condition, then reused or mishandled
• International delivery (we do not ship overseas)

Australian Consumer Law

If goods are not of acceptable quality, not fit for purpose, or not as described, you have rights under the ACL that this page does not cut down. Guarantees cannot be excluded where the law says they apply.

Questions

hello@smartpacking.com.au · Baldivis WA

Last updated: 5 September 2026